ORDERS & SHIPPING
How much is shipping?
Shipping fees show based on your country location at checkout. Good news though: REBORN offers free shipping over 150 Euros.
Where do you ship?
We ship almost anywhere in the world.
Will I pay customs fees?
That is based on the rules and regulations in your country; if customs fees apply, they are to be covered by you.
How can I track my order?
Once your order has shipped, you will receive an email with the tracking number and the link to the shipping company.
When will I receive my order?
In the case of a ready in stock items:
All orders ship within 1-5 business days of the order date. After that, you will receive a shipping confirmation email along with your tracking number.
Your order should arrive 2-5 days after that. Some delays might occur because of the new safety regulations due to COVID-19.
In the case of pre-orders:
Items will be shipped out as soon as they are ready in stock. Please refer to the description of these items to estimate your delivery date.
I just placed a "pre-order", when will you ship it?
Pre-order items have a specified processing time on their description.
Can I cancel my order?
After placing your order, a confirmation email will be automatically sent to you. Once your order is placed, we won't be able to cancel this order.
Can I make some changes to my order after it's been placed?
Once your order is placed, we won't be able to make any changes to the items ordered or the address. Your shipping company might accept changes to your address once you receive your tracking number.
What happens if my package is lost or stolen?
The probability of that happening is super low. If it happens, we are not responsible or liable if they are lost or stolen. However, your carrier might be able to support you on that.